At London Cancer we believe that patient experience of care is as important as good clinical outcomes.
By working closely with over 1000 clinicians and over 200 patients, we have been able to identify the top ten things that matter most to patients:
- Early diagnosis
- Travel and parking
- Ethos – patients treated as individuals
- Holistic assessment of needs
- Discharge planning
- Seamless (integrated) care
Assisted by funding from Macmillan Cancer Support, we have ensured that these topics are a focal point in all the work we do as an organisation.
We have a growing community of patients and carers that help us develop improvements in patient experience by:
- Representing patient voice on our pathway boards and expert reference groups, working in partnership on any projects undertaken
- Being part of our improving patient experience learning community
- Working on projects with our wider stakeholders
It is of vital importance to London Cancer that we provide equal opportunities to patients and carers who would like to be involved with our work. If you are interested in becoming a Patient Representative with London Cancer please contact Sharon Cavanagh.
We have produced an animation with the Fruit Fly Collective to advise parents with cancer on how to talk to their children about their diagnosis. It is thought to be the first animated film of its kind and guides parents through discussing their cancer diagnosis with children of different ages, should they wish to. The animation can be viewed below.
Read more about our patient experience work to date in our annual reviews.